Rayon’s mission

Rayon is building the next generation of architectural design software — collaborative by default, simpler to use, smarter, and beautifully crafted.
The way we design buildings and spaces shapes everyday life. Climate change, affordable housing, sustainable urbanization, and the future of work all depend on a built environment that’s better designed and more efficient.
Yet while architecture is inherently collaborative, most tools used today weren’t built for collaboration or shared knowledge. They’re complex, costly, and rooted in a pre-internet, desktop-first way of working.
Rayon is creating a browser-based, real-time, multiplayer floor plan editor to democratize architectural design and help teams deliver better, more efficient spaces — from concept through execution.

Who are we?

We are a small team of people passionate about web technology, architecture and the built environment. First and foremost, we love building amazing tools for creators.
Rayon was co-founded in October 2021 by Bastien Dolla, an engineer (Polytechnique & Ponts et Chaussées) with 15 years of experience in tech and real estate, and Stanislas Chaillou, an engineer and an architect (EPFL & Harvard) with a background in ML research applied to architecture. Both have published research papers on AI algorithms applied to architectural design (for example here, here and here) and have already been co-founder or early employees of previous high growth startups at the crossroads of tech and real estate (habx.com, spacemakerai.com).
Rayon is backed by world-class Investors (Seedcamp, 20VC, Foundamental, Kima) and amazing business Angels such as Ralph Gootee, co-founder of plangrid (acq. by Autodesk), Joe Thomas co-founder and CEO of Loom , Thibaud Elziere founder of eFounders, Nicolas Steegmann co-founder of Stupeflix, Riggs Kubiak founder of Honest buildings (acq. Procore), Jonathan Widawski founder & CEO of Maze.
Rayon is a French company based in Paris, operating across Europe, and selling its offering worldwide. We are open to remote positions in timezones close to the European Central Time. You would be one of the first employees of the company.

As a Sales & Customer Success Manager, you will own the entire lifecycle of SMBs customers at Rayon. Effectively this means, you will…

Contribute to our Product-led Sales motion, by running product demonstrations and onboarding for prospects and customers, tailoring the narrative to their use case and helping them reach value fast.
Translate real user needs into actionable product input: well-written issues, workflows, edge cases, and acceptance criteria that the team can ship against.
Build and maintain Rayon's support & enablement ecosystem for SMBs: tutorials, documentation, templates, in-app guidance, and lightweight tools that reduce support load and support upsell.
Own the SMBs support experience end-to-end: triage, investigation, follow-up, and closing the loop with customers (and internally with product/engineering).
Track outcomes with simple metrics and KPIs (activation, retention signals, support volume/time-to-resolution, community engagement), and use them to improve onboarding and support content.
Partner closely with product and engineering to ensure smooth delivery and discoverability of new features by SMBs customers.
Contribute to Rayon's product direction by bringing customer voice into planning, helping prioritize what matters most, and spotting opportunities for expansion/upsell.